HomePrivacy Policy
Privacy Policy
How House Renew Solution collects, uses and protects your personal information.
How House Renew Solution collects, uses and protects your personal information.
House Renew Solution ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit houserenewsolution.com, contact us, request an estimate or subscribe to our newsletter. By using the website you agree to the practices described in this policy.
Information you provide: your name, email address, phone number, property details, the services you are interested in, photos you share and the contents of messages or forms you submit.
Information collected automatically: technical data such as IP address, browser type, device information, operating system, pages visited, time spent on the site, referring pages and approximate location.
Information from others: details received from partners such as lenders, warranty providers or suppliers when you ask us to coordinate with them on your project.
We use cookies and similar technologies to operate the website, remember your preferences and understand how visitors use our content. You can control cookies through your browser settings, though disabling some cookies may affect site features. Our website does not currently respond to "Do Not Track" browser signals because no common standard exists.
We do not sell your personal information. We share information only with:
We may photograph your property to record conditions, plan work, track progress and support warranty claims. These photos remain part of your project file. We will not use photos of your home in marketing or on social media without your written permission.
Subscribers receive renovation ideas, seasonal maintenance reminders and news about our services. You can unsubscribe at any time using the link in our emails or on our Unsubscribe page. We may still contact you about active enquiries or projects after you unsubscribe.
We use reasonable administrative, technical and physical safeguards to protect personal information from unauthorised access, loss, misuse or alteration. Access is limited to team members and service providers who need it to perform their work.
If a breach of system security affects your sensitive personal information, we will provide notice as required by the Texas Identity Theft Enforcement and Protection Act and other applicable laws. No method of internet transmission or storage is completely secure.
We keep personal information only as long as needed for the purposes described in this policy, including maintaining project and warranty records and meeting legal requirements. Information that is no longer needed is securely deleted or anonymised.
Depending on where you live and the laws that apply, you may have the right to:
Texas residents may have rights under the Texas Data Privacy and Security Act where that law applies. To make a request, contact us using the details below. We will verify and respond to requests as required by law, and you may appeal a decision by replying to our response. We will not discriminate against you for exercising your rights.
When you give us your phone number or email address, we may contact you about your enquiry, appointments and project updates. We will only send marketing messages if you have agreed to receive them, and you can opt out at any time. Standard message and data rates may apply to text messages sent to your mobile phone.
Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen, and we will delete any such information we learn we have collected.
Our website may link to websites operated by others, such as manufacturers, lenders and social media platforms. We are not responsible for their content or privacy practices.
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date, and continued use of the website means you accept the updated policy.
Questions or privacy requests can be sent to contact@houserenewsolution.com, by phone at +1 210-256-4838 or through our Contact page.